Appeals and complaints procedure

Storm Fitness Academy aims to have few or no complaints about any aspects of its activity. However, when complaints arise, we will ensure that they are resolved promptly and fairly.

Should you have cause to raise a grievance, please refer to the following:

STEP 1:

First, approach your tutor. Both parties will then make every effort to resolve the grievance to their mutual satisfaction.

STEP 2:

If the matter is not resolved to your satisfaction, you should contact a management team member to make a formal complaint. A formal complaint can be made over the telephone by calling 01273 613014, where a statement will be taken by a member of the Management Team or in writing by emailing info@stormfitnessacademy.co.uk.

STEP 3:

If the grievance is still unresolved, following steps 1-2, your complaint will be referred to our awarding body, Active IQ. Whose contact details are available at https://activeiq.co.uk/contact-us